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Frequently Asked Questions

Frequently Asked Questions

Are all products purchased Brand New?

Yes, all our products are genuine Brand New, packaged in their original packaging from the Manufacturer.

How do I search for products?

Very easy, products can be searched for by using the search bar on our website at the top of the page on the right by entering either a SKU/product code or by entering a keyword. Also, the navigation bar on our website features all of our main product categories with sub categories to help you find the item you are looking for. If you can’t find what you are looking for please send us an email at sales@gasdetectionsuppliers.com as it could be the Manufacturer SKU/product code that has been replaced with an alternative SKU/product code by the Manufacturer.

How can I place an order from Gas Detection Suppliers?

You have two options, you can place an order via the website by selecting the item that you need, quantity required, then click on the checkout button to complete our 100% Secure checkout process which is protected by Quick SSL Certificate by GeoTrust.

Or you can send a Request for Quote RFQ via the Contact Us page on our website or send us an email at sales@gasdetectionsuppliers.com with your request, description, specification etc. We will be able to help you with best prices and availability of products with discounts on orders.

Is my item in stock?

Majority of our catalogue of items are shipped direct from the Manufacturer.  We aim to give you the best delivery date possible and will keep you updated at all stages of your purchase. The Manufacturer normally will ship approximately between 5-21 business days dependant on Manufacturers stock levels.

In the event that the Manufacturer may not have the product, we will advise you with an alternative product.  Or, the Manufacturer has delays on manufacturing a product line, we will inform you immediately and provide you with a best delivery time advised by the Manufacturer.  Or, we can cancel your order and issue you a full refund.

My Product ordered seem to appear different from the image on the product listing on the website?

Some Images on our website may be for illustration purposes only, it may feature parts or additional kit in the image that are not included with the actual product.  The majority of images are received from our manufacturer and where possible we try to create our own images to reflect the actual product.

If you’re unsure of what is actually included, please check the product description or email us at sales@gasdetectionsuppliers.com so we can help.

What is the Country of origin of my item?

This can be provided on request as it is not displayed on our website.

I need a Material Safety Data Sheet for my product?

If you require the Material Safety Data Sheet (MSDS) we can obtain this from the Manufacturer, Depending on what the product is.

What are the Manufacturer Warranties with the Products I Purchase?

RAE Systems Standard Limited Warranty

Instruments - Warranty Period

MultiRAE Family - Two years from date of original purchase

ToxiRAE Pro Family - Two years from date of original purchase

MicroRAE - Two years from date of original purchase

QRAE 3 - Two years from date of original purchase

Personal Radiation Detectors - One year from date of original purchase

MiniRAE 3000, MiniRAE Lite, ppbRAE 3000, UltraRAE 3000. - One year from date of original purchase

AreaRAE, RAELink3, Solar Panel System, Rapid Deployment Kit. - One year from date of original purchase

Other Fixed RAE Systems - 12Months from date of original purchase

Any queries for RAE Systems Warranties for Instrument Components, Sensors and Lamps, please ask to clarify at sales@gasdetectionsuppliers.com

BW Technologies Standard Limited Warranty

Instruments - Warranty Period

BW Clip Series - Two or Three years from date of original purchase

GasAlert Extreme - Two years from date of original purchase

GasAlertMicroClip XL - Two years from date of original purchase

GasAlertMicroClip X3 - Three years from date of original purchase

GasAlertQuattro - Two years from date of original purchase

GasAlertMax XT II - Two years from date of original purchase

GasAlertMicro 5 Series - Two years from date of original purchase

IntelliDoX Docking System - Two years from date of original purchase

MicroDock II Docking Station - Two years from date of original purchase

Honeywell Analytics Fixed Standard Warranty is 12 Months from Purchase

Should you have any questions on warranties for all Honeywell Analytics, BW Technologies by Honeywell or RAE Systems by Honeywell products, please ask at sales@gasdetectionsuppliers.com, or on the contact us page.

What are the delivery options available?

Shipping costs are dependent on delivery address, we do UK delivery. We can do deliveries worldwide, and it will be calculated at the time of checkout process.  Delivery costs are based on weight and dimensions please email us before checking out for a delivery quote as we may be able to offer free shipping or more discounts on weight and dimension on your order at sales@gasdetectionsuppliers.com.

How do I make a complaint?

We hope you don’t have to make a complaint. However, please forward your complaint in writing to accounts@gasdetectionsuppliers.com and a member of our team will be in touch to address this.